Returns Policy

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If you are not happy with your purchase for any reason you can return it to us and we will refund you with the amount paid for that item less any reductions which may be applicable. 

Returns must be notified to us in writing within 30 days of the delivery date and items must be unused, free from defects, returned in their original packaging and be in a resellable condition as new. If items are not in a condition for it to be sold as a brand new item, we will not accept the item back and refund will not be done.

Due to hygiene reasons we are unable to accept back any mattresses that have been removed from the original packaging. 

Once we have received any returned items and checked them we will refund your money, less any shipping costs. 

Returns Procedure 

Please contact us within 30 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered. 

You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £50 which we will deduct from the refund. 

Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special order items such as leather / fabric sofa suites and conservatory suites will be subject to a restocking fee of 50%.

The First Furniture Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at sales@firstfurniture.co.uk or on 08451 77 11 99.

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