Delivery Information
Delivery Service’s
Here is a list of different delivery services we use. If you are not sure which delivery service is being offered for the products you are buying just call us. Some of the services could vary from what is stated online as we are constantly changing it to ensure the products arrive with you in perfect condition.
Next Day / Day of Choice Delivery (FREE Delivery)
- Premium door step - one man delivery
- Delivery Time Notification by SMS and Email.
- Pre-delivery call.
Pallet Delivery (FREE Delivery)
- Call to book in delivery date
- Pre-delivery call
- Kerb side delivery only
- This service is commonly used for extremely fragile and glass items as a glass are not covered by any courier company at all.
2 Man Home Delivery (Premium Service)(Extra Charge)
- Delivery to room of choice using 2 man delivery service (up to 3rd floor)
- Extremely heavy items will be delivered to ground floor only
- Day of Choice Delivery (Weekdays)
- Delivery Time Notification by SMS and Email.
- Pre-delivery call
2 man White Glove Delivery. Extra Charge)
- Delivery to room of choice using 2 man delivery service
- Extremely heavy items will be delivered to ground floor only
- Goods will be assembled and put in situ
- Packaging removed
- Call to book in delivery on day of your choice
- Pre-delivery call
- Only available for selected products
Delivery Surcharges
First Furniture currently delivers to most addresses in UK FREE OF CHARGE, except to * AB, DD, FK, HS, IV, KA, KW, KY, PA, PH and ZE postcodes where there will be a small additional charge which will be advised prior to order processing.
We can deliver to Northern Ireland & all Southern Ireland, the Isle of Wight, the Isle of Man, the Highlands, Northern Scotland, Scottish Isles or the Channel Islands. However, you would need to call our Customer Service Team to obtain the cost of delivery to these areas. If you feel that the delivery cost quoted is too much for these areas, then we will deliver free to a nominated mainland GB address e.g. a port. Further transport and responsibility for the items will belong to the customer from this point onwards. First Furniture will not be able to accept any responsibility for any damage or loss caused in shipping overseas.
At First Furniture, we are extremely proud of our Delivery Services. We use three methods of delivery, all intended to make receiving your order as simple as possible.
Courier Service in more detail
Small pieces of furniture, smaller orders and some home assembly items will be delivered by courier. Once your order has been picked from stock, it will be packaged for delivery to you, and collected by courier. You will receive an email on the day of collection from our Customer Service Team, advising you that delivery will take place the next 1-2 days and be given the tracking number for your order. Courier deliveries will take place between 9 am and 6 pm, Monday to Friday. If you are unable to take the delivery on the day allocated, the courier will leave an Attempted Delivery Notification, which will ask you to contact them to rearrange another delivery at your earliest convenience. If you have specific days in the week that are more convenient to receive a delivery, please let our Customer Service Team know when your order has been acknowledged, and we will endeavour to deliver on these days, wherever possible. All courier deliveries will require a signature from an adult when receiving the order and also require you to check that the item has not been received damaged. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery.
Next Day/Day of Choice Delivery
For next day delivery items, orders have to be in before a certain time. The cut-off time for most manufacturers is between 11am-2pm. If you want delivery the next day, best to call to confirm this can be done. Once the item has been dispatched, you will receive an email to notify you. If you do not receive this email, the item might not have been dispatched or you’re a problem with the email address. We do not take any responsibility at all if there are any delays.
Express / Next Day One Man Delivery Service
This applies to our heavy bulky item and multiple purchase orders. Most of our large products are dispatched on a pallet service. Once your order has been picked from stock, it will be packaged for delivery to you, and collected by our carrier. Provided the item is in stock delivery time for the service is normally 2-3 days from dispatch. You will receive the call from our carrier advising you that delivery will take place the next 1-2 days. Carrier deliveries will take place between 9 am and 6 pm, Monday to Friday. The delivery driver may need a hand unloading your products from the van. Delivery is to the first available access door and in some cases, to the kerb side only. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery. (MOBILE CONTACT NUMBERS MUST BE GIVEN AT TIME OF ORDERING TO AVOID DELAY OF YOUR DELIVERY)
Premier Two-Man Delivery Service
This applies to our heavier items, big oversized boxes or large orders. The furniture will be carried into a room of your choice or placed upstairs. Unfortunately, we are unable to provide an Express Delivery service to the Two Man Delivery. Premier 2 man delivery services take up to 7-10 working days from the day of dispatch from our warehouse. You will receive a telephone call from our Delivery Company as to a convenient day for delivery of your order. On delivery, your order will be unloaded and delivered to the room of your choice, providing there is reasonable access for this to take place. All deliveries require a signature from an adult when receiving the order. Any damage with your order must be reported by email and accompanied by photo evidence where appropriate within 24 hours of receiving delivery. Please remember to measure all staircases, hallways and doorframes in addition to the place where you would like to place the furniture so that you are able to move the item into your home safely and comfortably. (MOBILE CONTACT NUMBERS MUST BE GIVEN AT TIME OF ORDERING TO AVOID DELAY OF YOUR DELIVERY)
Please note we do not deliver on weekends or bank holidays.
Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on the delivery note, the customer has accepted full responsibility for any damages reported after this date. Any damage to the goods must be reported within 24 hours to ourselves. Replacement will have to be arranged for any damaged reported to ourselves.
The First Furniture Customer Service Team are constantly monitoring your order and tracking its progress from the day of placement to the day you receive delivery. You will receive regular updates regarding your order, but should you have any questions at any point, please do not hesitate to contact the team at sales@firstfurniture.co.uk or on 0800 975 0508.